Reference

What the Rules Are and Why They Matter to You

These legal terms govern how your account on tpowet works, what we can do with your data, and what you can do when something isn't right. Access and eligibility depend on local law and are available where local law permits in Malaysia.

Account rights explainedData handled with careContact path always openJurisdiction-aware termsChange requests accepted
tpowet What the Rules Are and Why They Matter to You
REACH OUR LEGAL TEAM

How to Raise a Legal or Policy Question

If you have a question about these terms, want to request a data change, or need to flag a potential breach, our support team handles legal queries directly. Raising a formal concern through our live chat or email route is the fastest way to get a documented response — we log every request so neither side loses track of the thread.

Team online

Live Chat

Start a live chat session from within your account. Use the subject field to label it as a legal or data-rights query so it routes to the right team member.

Email Support

Send your query in writing to our support email. Include your account username so we can match the request to your record without delay.

Account Ticket

Log a support ticket from the account dashboard. Ticket submissions create a reference number you can cite if the matter needs escalation later.

HOW WE HANDLE THIS

Data, Cookies, Security and Your Account Record

Knowing what we keep, why we keep it, and how you can act on it is part of operating transparently. Each point below covers a distinct area of your account's legal footprint — from cookies to retention periods to who holds the data and how to push back on it.

Cookies and Tracking

We use session cookies to keep your login active across browser tabs. Analytics cookies are separate and can be declined via your browser settings without affecting account access.

Account Security Practices

Login sessions are protected with OTP verification tied to your registered number. We do not share account credentials with third parties, including e-wallet providers like Boost or GrabPay.

Data Retention Period

Transaction records — including Touch 'n Go eWallet and FPX payment logs — are retained for the period required under applicable financial rules. Non-essential profile data can be deleted on request.

Requesting Changes to Your Record

You can ask us to correct, update or remove personal data held on your account. Submit the request through live chat or email with your account username as a reference.

Answers to What You Actually Want to Know

These questions come up regularly from account holders in Malaysia. If yours isn't here, the live chat route in the Support section above is the quickest way to get a specific answer logged against your account.

Access and eligibility depend on local law and are available where local law permits in your region. Your location determines which terms apply — we do not override your local statutory rights.

We hold the registration details you provided, your login history, and transaction records for payments made via Touch 'n Go eWallet, Boost, GrabPay, DuitNow or FPX. We do not store e-wallet passwords or full card numbers.

Yes. You can request deletion of non-essential data at any time. Submit the request via live chat or email with your account username. Legally required records — such as payment logs — are retained for the period the law mandates.

Updated terms are published at this page address immediately on revision. Continued use of your account after a change is posted counts as acceptance. We recommend checking this page if you notice a change notification in your account dashboard.

Yes. Our OTP-based session authentication is described under account security practices. You are responsible for keeping your registered number accessible so the OTP can reach you — requests to change the number go through account verification.

Transaction records tied to Touch 'n Go eWallet, Boost, GrabPay and FPX deposits are retained for the period required under applicable financial rules, even after account closure. Other profile data is removed on confirmed request.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.